By booking or staying at The Newman, you agree to the following summary of key terms:
Reservations & Cancellations: Bookings are confirmed once valid payment details are provided. Flexible rates may be cancelled or amended up to 12 noon, 24 hours before arrival. Later cancellations or no-shows incur a one-night charge. Non-refundable rates are charged in full at booking, and the card used to pay must be presented by the cardholder and must match the booking name.d
Rates, Taxes & Payments: All prices are in GBP (£) and include VAT. A 5% discretionary service charge applies to rooms and 12.5% discretionary service charge applies to food and beverage.
Check-in / Checkout: Check-in: from 3:00pm | Checkout: by 12:00 noon.
A pre-authorisation is taken at check-in for the total stay plus £150 per room, per night for incidentals. Payment can be made by major credit cards; cheques are not accepted. We do not accept Debit Cards for pre-authorisation purposes.
To guarantee early arrival, please reserve the night before. We will endeavour to fulfil early check in requests where possible.
Late checkouts are subject to availability and additional fees. For departures after 3pm, full night’s rate applies.
Children & Families: Children under 12 must not be left unattended. The Wellness Floor and gym are 18+ only. Baby cots (free, up to age 3) and extra beds /sofa beds (£75 per night) are available on request, subject to room size and availability.
Dogs: All small to medium sized dogs are welcome in Brasserie Angelica’s Bar, Terrace and our guest rooms. Assistance dogs are welcome throughout. A £50 dog charge per stay, this does not apply to assistance dogs.
Smoking & Vaping: Prohibited in all indoor and outdoor areas, including balconies. Breaches may incur a £1,000 charge plus cleaning fees.
Behaviour & Conduct: All activities must comply with the law and respect the comfort of others. Disruptive, discriminatory, or unsafe behaviour may result in removal from the hotel and liability for related damages.
Liability & Valuables: Please use your in-room safe or deposit valuables with the Front Desk. Liability for loss or damage is limited under the Hotel Proprietors Act 1956.
Force Majeure: We are not liable for failure to provide services due to events beyond our control (e.g. natural disasters, power failure, strikes). Our liability to you will be limited to refunding to you any sum that it has already paid to us in respect of those obligations that we are unable to fulfil.
Privacy & Data: Your data is processed per UK GDPR and our Privacy Notice at Privacy Policy – The Newman Hotel.
We’ll contact you for marketing purposes only if you’ve opted in.
Governing Law: These Terms are governed by the laws of England, and disputes fall under the courts of England and Wales.
These Terms and Conditions apply to all reservations made with The Newman, whether online, by phone, in person, or through any other form of communication. Our aim is clarity and transparency, so you can book with confidence and enjoy a smooth experience from the moment you reserve. Here are some definitions that we refer to in this document:
“We / Us / The Newman”: The Newman Hotel, 50 Newman Street, London W1T 3EB.
“You / Guest”: The person making a reservation and/or staying with us under that reservation.
Reservations & Booking Confirmation
When you make a booking, you confirm you’re authorised to do so on behalf of all guests on the reservation and that all guests agree to these Terms.
We’ll send a confirmation to the email or postal address provided—please check and tell us of any inaccuracies within 7 days (and before arrival). Bookings are guaranteed only once a valid credit or debit card is provided; the card’s expiry must extend beyond the departure date.
Rates, Taxes & Service Charges
- Currency: All rates are in GBP (£).
- VAT: Rates are inclusive of VAT at current rate as per the UK law, unless stated otherwise.
- Discretionary service charges:
- Rooms: 5% discretionary service charge on your final bill.
- Food & Beverage: 12.5% discretionary service charge.
Guests may request to amend or remove discretionary charges at settlement.
- Brasserie Angelica table provision: When dining in Brasserie Angelica, a £2 per person charge applies for unlimited Belu water, baguette, and table butter.
- We reserve the right to adjust prices of unsold rooms at any time. Once your booking is confirmed, your rate will not change except to correct an obvious error (we will notify you promptly if affected).
Payment, Pre-authorisation & Settlement
- You must be 18+ and authorised to agree to these Terms for yourself and any payer.
- You’re financially responsible for all charges incurred by you or your guests (accommodation, restaurants and bar, wellness, incidentals, and partner services).
- Pre-authorisation: We will request a pre-authorisation to cover total room cost plus estimated incidentals of £150 per room, per day. We may increase this amount during your stay to reflect incurred or further estimated expenses, and may request interim settlement. Banks typically release pre-authorisations within up to 7 working days after checkout (longer for non-UK cards).
- Non-refundable rates are charged in full at booking, and the card used to pay must be presented by the cardholder and must match the booking name.
- Accepted payment methods: American Express, MasterCard, China UnionPay, Diners Club, JCB International, Maestro, and VISA. We do not accept cheques.
- Bank transfer: Funds must be received 7 working days prior to arrival.
- Third-party payment link: Must be settled 72 hours prior to arrival.
- If advance funds are not received, full payment is due on arrival.
- Extended stays (7+ nights): Charges are settled weekly within 24 hours of invoice.
- Final settlement: All charges must be settled prior to departure.
- Third-party payers: We may accept at our discretion; you remain personally liable until cleared funds are received.
- Card security: We process payments in line with PCI DSS standards.
Modifications, Cancellations & No-Show - Flexible rates: Amend or cancel up to 12:00 (noon) the day before arrival (24 hours). After this time, a charge equivalent to one night’s stay applies.
- Non-Refundable rates: Charged in full at booking; no refunds. Date changes may be considered case-by-case and may incur costs.
- No-show: If you do not arrive on your check-in date and do not cancel in time, no-show charges apply per the rate policy (typically one night for flexible; full stay for non-refundable).
- Early departure: May incur a fee up to remaining nights on your reservation, per the rate policy.
- If unexpected circumstances arise, contact Reservations on reservations@thenewman.com —we’ll always do our best to help.
Cancellations or Relocations by The Newman
On rare occasions, we may need to adjust your booking or substitute your reserved room with similar, nearby accommodation of comparable standard. If we cannot accommodate you, we will cover any rate difference if the alternative is higher and keep you informed.
- Check-in: from 3:00pm. Early check-in is subject to availability; to guarantee arrival before 3:00pm, please book the previous night.
- Checkout: 12:00 noon. Late checkout may be available (charges apply).
- If not agreed, 25% of your nightly room rate per hour applies from 12:00–3:00pm.
- After 3:00pm, an additional full night’s charge applies.
- Luggage storage and onward assistance: our team will be happy to help.
Registration Requirements
Guests under 18 must be accompanied by a parent/guardian at both check-in and checkout. For guests 16+, we’re required to collect full name, home address, nationality, and valid ID.
For non-UK nationals, we will collect passport number/place of issue and next destination in line with legal requirements. Data is processed per our Privacy Policy – Privacy Policy – The Newman Hotel and may be retained for at least 12 months and disclosed to law enforcement where required. We may refuse entry if required details/ID are not provided.
All overnight guests must be registered with our Front Desk for safety, fire and insurance compliance. The number of occupants must match the number/size of beds in the room. Extra beds are available (see Extra Beds & Sleeping Arrangements, Rooms & Suites – The Newman Hotel).
As the registered guest, you’re responsible for the conduct of your visitors. Please keep noise to a minimum, particularly during quiet hours (10:00pm–7:00am) and follow reasonable requests from our team. Soliciting or inappropriate conduct is not permitted.
We warmly welcome families. For everyone’s comfort and safety:
- Children must always be supervised by an adult in rooms and public spaces. Children under 12 must not be left unattended anywhere in the hotel.
- Wellness Floor (spa, hydro pool, fitness): Are accessible for guest over the ages of 18 (please refer to Wellness Floor Access for more information, Wellness at The Newman Hotel | Holistic Spa & Fitness in Fitzrovia).
- Dining: Families are welcome; highchairs and support for special requirements are available. Please liaise ahead of your visit with our team at Brasserie Angelica for any age/seating specifics.
- Extra beds and cots: Please refer to our Extra Beds & Sleeping Arrangements Rooms & Suites – The Newman Hotel
- Our team is happy to arrange connecting rooms (subject to availability) and recommend local family-friendly activities.
We’re delighted to welcome dogs with a few simple guidelines:
- Where allowed: small and medium dogs are welcome in Brasserie Angelica’s Bar and Terrace and designated outdoor areas. For hygiene, dogs are not permitted in other outlets or on our Wellness Floor. Guide and assistance dogs are welcome throughout.
- Guest rooms: Dogs may stay in our rooms.
- Notice: Please inform us in advance if bringing a pet/assistance dog.
- Supervision: Dogs must be under control and not left unattended. They must be on leads in public areas.
- Housekeeping: For our team’s safety, we won’t enter a room with an unattended dog; please liaise a service time with our Front Desk team.
- Charges: £50 per stay dog charge. This fee will be waived for guide and assistance dogs.
- Damages & liability: Damages or extra cleaning at cost of repair/replacement. Owners are responsible for any injury/damage caused by their dog. The hotel may decline certain breeds for safety.
In accordance with the Health Act 2006 and the Tobacco and Vapes Bill 2024–2025, smoking and vaping are strictly prohibited in all indoor and outdoor areas of the hotel, including rooms, Juliette balconies, full balconies, terraces, lobbies, restaurants, bars, corridors, meeting rooms, the restaurant terrace, and all Wellness & Fitness areas.
Breaches (including evidence or smell) may incur a £1,000 charge plus cleaning/damage costs, and may lead to eviction. For nearby designated smoking areas, please speak with our Front Desk.
Our Wellness Floor is a serene adults-only sanctuary.
- Fitness Centre: Open 24 hours to in-house guests; unsupervised. Use equipment responsibly and at your own risk. Our Spa team can assist during opening hours.
- Wellness Centre & Spa: Hydro Pool, Sauna, Steam Room, Ice Room, Himalayan Salt Room and treatments. Open 9:00am–9:00pm. Some facilities/treatments may close for maintenance/private bookings; we’ll notify where possible.
- Treatments: A short health questionnaire is required by our team.
- Etiquette: Wear appropriate swimwear/spa attire; be considerate of others. Nudity and any inappropriate/sexual behaviour are strictly prohibited.
- By using the facilities, you acknowledge inherent risks and confirm you are in suitable health.
Extra Beds & Sleeping Arrangements- Baby cots: Complimentary for children up to 3 years, subject to availability, in any room category.
- Rollaway beds: £75 per night (inc. VAT) in Studios.
- Sofa beds: £75 per night (inc. VAT) in One Bedroom Suites.
- Children aged 4+: Standard rollaway/sofa bed charges apply.
- Limits: Subject to availability and room size; generally one additional bed/cot per room unless agreed in advance.
Some rooms feature Juliette balconies, full balconies, or terraces. Floor-to-ceiling doors remain unlocked for your convenience; if you prefer them locked, please ask our Front Desk.
Use at your own risk; children must be supervised. For safety, do not lean over railings, climb, sit, or place furniture near edges. Smoking/vaping are not permitted (please see our Smoke & Vape Free Policy for more information).
Hotel Facilities, Representation & Prices
We take great care to present rooms, suites, and facilities accurately; images and descriptions are illustrative and may vary slightly. Your confirmed rate, details, and total price are shown in your booking summary. We may correct obvious pricing errors and will notify you if affected.
Very occasionally, we may need to move you to a different room; we’ll make this as smooth as possible. If we must transfer belongings while you’re away, you agree we may do so with care. Please remove valuables in advance. For added security, deposit valuables with the Front Desk.
We’re happy to arrange restaurant reservations, transport, or external activities. All contracts/liabilities for third-party services are between you and the provider. We do not guarantee or accept responsibility for their quality, performance, or suitability. Please review their terms before booking.
We ask all guests to help preserve a calm, respectful environment. All activities must comply with the law and respect others’ dignity and privacy.
If behaviour is unacceptable, we may issue a verbal or written caution. If it continues or poses risk, we may require immediate departure and, where appropriate, contact authorities. You remain responsible for all charges to departure and agree to reimburse us for losses/damages caused by breaches.
We take feedback and claims seriously. If you experience loss, damage, or injury, please tell us promptly, ideally during your stay, or within 3 working days of departure, so we can investigate.
Service or conduct concerns should be raised with the Duty Manager; a senior manager will aim to respond within 48 hours.
For theft/loss/inappropriate behaviour, notify the Duty Manager immediately. We may conduct an internal investigation and involve the police where appropriate. Investigation reports are confidential; details such as names/access logs/CCTV may only be shared with authorised parties (police, legal representatives, insurers) under UK law.
Safe Use & Hotel Proprietors Act Notice
Each room includes a personal safe; we recommend using it for valuables. If valuables are not stored in the in-room safe or deposited with Front Desk for secure custody, our liability may be limited under the Hotel Proprietors Act 1956.
Under the Act:
- Liability applies only to guests with sleeping accommodation;
- Limits: £50 per item, £100 total per guest, unless items are formally deposited with us;
- Vehicles/property in vehicles and live animals are not covered.
This notice does not admit that the Act applies in any particular case.
Limits on the Hotel’s Liability
Nothing in these Terms affects your statutory rights or our liability for death/personal injury caused by our negligence. Except where required by law:
- We’re not responsible for loss/damage to property unless directly caused by our negligence or wilful act;
- Liability applies only to registered overnight guests;
- Limits: £750 per item and £1,500 per guest;
- Items formally deposited with Front Desk: up to £50,000; in-room safes: up to £2,500 (subject to documentation; we may record description/condition/value and photograph items).
Claims must be reported within 7 days and you must cooperate with any police investigation.
We’re not liable for business/financial losses, indirect or consequential losses, losses caused by inaccurate information you provide, or delays/non-arrival beyond our control.
Our total liability will not exceed the amount paid for the stay/services in question.
When booking, you acknowledge you haven’t relied on statements not set out in these Terms or referenced documents.
By confirming your reservation, you accept responsibility for loss, damage, or costs caused by you or your guests (to the hotel, to other guests, their property, or to yourself), including incidents arising from use of the gym, wellness, or treatment facilities.
This does not limit our liability where it cannot be excluded by law.
If events beyond our reasonable control (e.g., natural disasters, extreme weather, terrorism, power/utility failures, government restrictions, pandemics, strikes, emergency repairs) prevent or affect our performance, our liability is limited to refunding payments for services we cannot provide. We will take reasonable steps to mitigate impact and communicate promptly with you.
Data Protection & Privacy (including CCTV & Call Recording)
We handle personal data in line with UK GDPR and the Data Protection Act 2018. We process data with your consent, our legitimate interests, or to deliver contracted services. See our Privacy Notice: Privacy Policy – The Newman Hotel for details on data types, uses, sharing, and your rights (including access/amend/withdraw consent).
Marketing: We’ll only send news/offers if you opt in. Withdraw consent at any time by emailing info@thenewman.com. We do not share your data with third parties for their own marketing.
CCTV: Operated in public areas for safety/security, compliant with UK GDPR. To request footage including your personal data, submit a Subject Access Request (SAR) with incident date/time, brief description (e.g., clothing), and proof of ID to the DPO. We may invite you to view footage if copies aren’t possible and may redact/withhold footage to protect third-party identities. Footage is retained for 30 days unless required longer for investigation.
Call recording: We may record calls for training, quality, and administration. Recordings are retained for a limited period and processed under our legitimate interests in line with our Privacy Notice (Privacy Policy – The Newman Hotel)
We log found items and hold them for 3 months (perishables disposed sooner). We can arrange return at your cost (postage/courier). Unclaimed items may be responsibly disposed of or donated.
Accessibility
We welcome guests with access needs. Please contact us before arrival so we can make reasonable adjustments.
Packages and Rate Inclusions
Packages & inclusions: Unused elements of inclusive packages (e.g., dining/spa) are non-refundable and non-transferable, unless stated otherwise by the package terms.
Notices
Contact us about these Terms at info@thenewman.com. We will contact you using the details you provided at booking (email or post).
Governing Law & Jurisdiction
These Terms are governed by the laws of England. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We’re confident any concerns can be resolved amicably, but this clause protects both parties if formal steps are required.
Updates to these Terms
We may update these Terms from time to time. The current version is always available on our website. The version in force at the time of booking applies to your reservation unless we notify you otherwise.
